Bank Operations Tools

Bank Operations is typically a customer's first impression of your financial institution, from the opening of accounts through to the financial condition of your financial institution. In this area of our website, you will find reliable resources that will provide each functional area clear, practical tools for financial management and customer service.

Last Updated Tool Name
01/01/2015 2013 Interagency Q & A Regarding Community Development Summary
10/09/2018 2018 Beneficial Ownership Permanent Exception Summary
07/26/2017 30 Day Account Closure Letter
01/01/2015 Acceptable Use for E-Sign Internet Banking Program Cheat Sheet
01/01/2015 Account Opening Thank You CDD Letter
04/21/2015 Account Takeover Audit Worksheet
01/01/2015 ACH Audit Worksheet
01/01/2015 ACH Direct Deposit Authorization Form
01/01/2015 ACH Direct Payments Authorization Form
01/01/2015 ACH Due Diligence Worksheet
01/01/2015 ACH Healthcare Rule Procedures
01/01/2015 ACH Originator or Third Party Sender Agreement Checklist
10/11/2016 ACH Originator Responsibilities Template Letter
09/04/2018 ACH Policy
01/01/2015 ACH Services Application
01/01/2015 ACH Statement of Unauthorized Debit Form
01/01/2015 ACH Third-Party Sender/Originator Agreement Checklist
01/01/2015 Ad Hoc ODP Policy from 2005 Guidance
01/01/2015 Ad Hoc ODP Procedures from 2005 Guidance
01/01/2015 ADA Requirements for ATM Compliance Checklist
01/01/2015 Advertising and Marketing Review Checklists
10/03/2018 Affidavit for Check Forgery
03/31/2015 Affidavit of Identity
01/01/2015 Affidavit of Lost Stolen or Destroyed Official Check
01/01/2015 Affidavit of Unauthorized Activity

1 of 15